FAQs

Where is my order?
You can track your order using the tracking code found on your order dispatch email. Tracking details are available from the moment your order is dispatched from us up until receipt of the items at its final destination. Use our "Track My Order" tool to find your Baltic Beauty. For delivery times click here.

What is the returns and refund policy?
We hope that you will be delighted with your order, however, if within 14 days of purchase you change your mind, we are happy to offer you a refund credited to the card used in the original purchase (excluding postage costs). Please note that goods should be returned in their perfect, original and unworn condition, including original packaging. Engraved or customised items as well as earrings are non-returnable. It is also possible to return an item for an exchange. For more information on our returns policy click here.

Christmas Returns Policy
Due to the Christmas gift giving period, our returns policy will be extended until the 8th January 2017 for orders made between 15th November and 24th December 2016.

Which payment options do you accept?
We currently accept all major credit and debit cards. We also payment via Paypal, Apple Pay and Baltic Beauty Gift Cards.

When will the payment be taken?
The payment will be taken from your credit or debit card as soon as you have placed an order. 

What address details do you need for delivery?

How do I exchange an item?
You are able to exchange products within 14 days of receipt of your order. Please contact us via email, and we will provide you with information regarding the returns procedure. Once you have returned the item, your original order will be refunded and a new order will be placed. For exchanges, if the value of the new item exceeds the original gift value, you will be required to pay the difference. Should the value of the new item be lower than the original gift value, the difference will be credited to the credit or debit card used for the original purchase.

How can I choose the currency I pay in?
You are able to pay on the website in 6 currencies - British Pounds Sterling, American Dollars, Canadian Dollars, Australian Dollars, Japanese Yen and Euros. To change the currency the product prices are shown in, there is a currency selector at the top right hand side of the website. This drop down lets you choose your preferred currency.

How long does delivery take and how much does it cost?
We offer the following delivery services:

UK Orders

Standard First Class  3-5 Working Days £3 
Next Day before 1pm Next Working Day before 1pm £5


International Orders

Europe 3-5 Working Days £3        
USA 5-10 Working Days £5
Worldwide 5-12 Working Days £5

*FREE WORLDWIDE DELIVERY ON ORDERS OVER £80*

Can I change or amend my order once it has been placed?
We generally prepare your order for despatch immediately, so you may not be able to make any amendments or cancel your order as it could have already been despatched. In this case, you would have to return your order once you've received it.

Do you offer a repairs service?
We are happy to offer our repair services for any item of jewellery purchased from us. Please contact us via email to discuss the nature of the repair. We can offer our repair services free of charge under some circumstances.

What size ring do I need?
The majority of our rings are fully adjustable. The band of the ring is incomplete, meaning you can pull or push the band apart to perfectly fit you. Our sized rings come in varied sizes specified in the product's description. To find your size, please refer to our ring sizing guide or visit your local jewellers, where you can usually have your ring size measured.

Sign up to our e-newsletters to be the first to know when our next sale launches!

 

Subscribe