Versand
United Kingdom (Royal Mail)
Tracked 48: 2-3 working days
Tracked 24: 1-2 working days
Next-Day Delivery (order by 2pm)
International Orders
Different services available from: 3-15 Working Days
Express International Shipping is available
*All shipping times exclude clearance/customs delays when shipping outside of the UK.
In the event we are unable to ship via a certain courier, we will use an alternative method. If we use a cheaper service, the difference will be refunded. Upon receiving your delivery, please double-check the condition of your order to ensure no damage. Please let us know regarding damage within 5 days of receiving your gifts for a full replacement. Please note that we do not refund delivery costs due to late deliveries.
Incorrect Address or Address Changes
It is critical that the address provided at checkout is correct. We ask all customers to please provide as much information as possible when checking out. Adding a phone number and an email address is also advisable. If you spot a mistake in your address or need to change the address, please let us know as soon as possible. We will do our best to change an address, but if this has already been posted, we may not be able to change this. In this circumstance, we are unable to refund or replace orders that have been sent to an address that is incorrect, but we will offer you a couple of options to help out!
Not going to be in?
On occasion, our courier may try to deliver when you are not home. In this circumstance, they will put a card through your door to notify you of the next steps. This will be to collect these from their depot, or they will attempt redelivery.
Loss of Package
In very rare circumstances, packages may be lost by our courier. If this applies, we will obtain a scan history from our courier, get them to investigate this and once we have the evidence back, we will resend your order free of charge. If you have not received your products after 20 business days, please contact us. In no circumstances do we refund or reissue products until the 20-business-day period has been met.