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Help Centre

Message Us

Contact us using our Chat in the right corner of your screen, we'll get back to you as soon as we can.

FAQ's

Checkout our FAQ's below. You might be able to get a quick answer there!

Track

Need to track your order? Click the chat button in the right corner of your screen.

Order related

Can I have my Order Gift Wrapped?

We offer our luxury Gift Wrap for £4 - please add this option at checkout. Your order will arrive wrapped, tied in a grey satin bow, with a notecard and anti-tarnish jewellery cleaning cloth.

If you would like to include a gift message, please add this during the checkout process. Your message will be printed on our BB notecard. Alternatively, you can select to receive a blank gift card to write your own message.

Can I change or cancel my order?

We generally prepare your order for dispatch immediately, so you may not be able to make any amendments or cancel your order. However, please get in touch as soon as you can with any requests, and we will do our best to help you.

Can I buy a Gift Card?

We offer a Baltic Beauty Jewellery E Gift Card. Receive the Gift Card straight away to your inbox!

Can I have a Discount Code?

Sign up to our BB family rewards programme and email list for exclusive discount codes and gifts.

What Ring Size do I need?

The majority of our rings are adjustable. Please see our Handy Video Guide on How to Adjust an Adjustable Ring for safe handling of the ring's adjustability. Our sized rings come in varied sizes specified in the product's description. To find your size, please refer to our ring sizing guide or visit your local jewellers, where you can usually have your ring size measured. 

What payment methods can I use?

We currently accept all major credit and debit cards. You may also use Paypal, Apple Pay, Amazon, Google Pay and Baltic Beauty Gift Cards. We also accept the following Cryptocurrencies via Coinbase: Bitcoin, Ethereum, and Litecoin.

Products & Customisations

How Can I Care for my Amber Jewellery?

To keep your jewellery healthy, shiny and brilliant, you need to learn how to take care of both the Amber and Silver. Amber is a soft material, and therefore cannot be dropped, treated or mishandled in the same way that pure silver may be. Please explore our How to Clean & Care for your Amber Jewellery Guide for more information.

Why has my Jewellery Tarnished?

Sterling Silver reacts to the sulfur containing substances in the air. To keep your jewellery bright and clean, we recommend using our jewellery cleaning cloth with anti-tarnish properties. It's best not to store your jewellery for a long period of time in the packaging or alongside other jewellery pieces. Discover How to Clean & Care for your Amber Jewelleryfor more information.

What is the .925 Stamp on my Jewellery?

The .925 stamp stands for 92.5% Silver which is Sterling Silver.

Is my Jewellery Hallmarked?

All Baltic Beauty jewellery weighing over 7 grams, bear an official series of marks, known as a hallmark, to indicate the purity of the silver. Baltic Beauty Jewellery fully complies with the 1973 Hallmarking Act and is registered with the Birmingham Assay Office, who independently test and guarantee that our jewellery is .925 sterling silver. This assures that you can buy from us with confidence that you are purchasing genuine sterling silver jewellery that with care, will last a lifetime. Learn more about how to clean your Amber & Silver Jewellery.

Is it Real Amber?

We're so proud to have been registered by the International Amber Association (IAA)as an official Recommended Seller of Amber Jewellery. We commit ourselves to meeting the criteria as laid out by the IAA - as well as offering a guarantee of the authenticity of your amber jewellery. See our "Amber Jewellery Authenticity Certificates" as presented by the IAA, available in several languages!

How can I Resize my Adjustable Ring?

We always recommend sharing your ring size at the checkout for professional adjustment in our workshop. However if you would like to make any changes at home, please refer to our handy video guide on "How to Safely Adjust an Adjustable Ring".

Delivery & Returns

What Delivery Options do you offer?

Delivery estimates below show how many working days from dispatch it will take for your order's delivery. Orders made before 1pm will usually be dispatched the very same day.

UK Orders

Standard Tracked 48 - £3.00

2-3 Working Days

Premium Tracked 24 - £4.00

1-2 Working Days 

Express Special Delivery - £6.50

Next Working Day

Orders must be placed before 1pm

Next Day Saturday Guarantee - £14.00

Next Day Saturday

Orders must be placed before 1pm Friday

To receive your UK order the Next Working Day, please order before 1pm and select 'Special Delivery' as your shipping option. Orders placed after 1pm on a Thursday, will be delivered the following Monday unless you purchase the "Next Day Saturday Guarantee before 1pm" delivery option. Please allow extra time for delivery on weekends, Bank Holidays and during our busy Christmas and Easter periods.

*Please note: Due to the ongoing global Pandemic, Royal Mail may be experiencing slight delays. In particular, the "Special Next Day by 1pm" whilst still available and prioritised, is no longer a guaranteed service.

International Orders

Europe Standard Tracked & Signed - £5

3-5 Working Days 

USA Standard Tracked & Signed - £5.50

5-10 Working Days 

Worldwide Standard Tracked & Signed - £7.50

5-12 Working Days 

Express Worldwide Delivery - £20

1-3 Working Days

All orders will be TRACKED unless this option is unavailable in your country. Please contact us for more information.

In an effort to reduce our paper usage, no invoices or order notices will be included in your parcel. If you would like to include a gift message, please add our Luxury Gift Wrap option at the checkout. 

As a result of Brexit and the global pandemic, international shipping may be slightly delayed. There may also be customs and duties fees as indicated by your countries local laws. 

How do I Track my Order?

You can track your order using the tracking code on your order dispatch email. Tracking details are available from the moment your order is dispatched. Hit the chat icon at the bottom right of your screen and select track. Click here for our estimated delivery times.

What is the Returns Policy?

We hope that you will be delighted with your order, however, if within 14 days of purchase you change your mind, we are happy to offer you a refund credited to the card used in the original purchase. Please note that goods should be returned in their perfect, original and unworn condition, including original packaging. Engraved or customised items are non-returnable. It is also possible to return any item for an exchange. If you require an Extended Returns period, please contact us with your request. We offer an Extended Returns Policy from the 12th November to 24th December. Head to our returns policy for more information or contact us now to initiate a return.

How can I Return a Gift?

You will need to provide the order reference number and email address and we will help you from there. Refunds can only be made to the card used in the original purchase.

Warranty & Repairs

What is your Warranty Service?

Every piece of Baltic Beauty Jewellery is covered by a 1 year warranty. We are happy to offer a free repair service for any item of jewellery purchased from us within 1 year of purchase. Please contact us via email to discuss the nature of the repair. For any item older than 1 year, we also offer our repair services with just a small fee. 

What if my Jewellery is Outside Warranty?

For any item older than 1 year, we also offer our repair services for the lifetime of your piece with just a small fee.

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