Customers are legally entitled to cancel and return their order within 14 working days of receipt of the product and to return for a full refund.
If you are unhappy with your purchase, please notify us within 14 days of receipt of the product. Items need to be returned in their original condition and packaging, and we will be happy to refund or exchange your order.
Please note, if an exchange is required, your order will first be refunded and a new order can be placed. Please contact us via email and we will be happy to help you with your exchange.
For hygiene reasons we cannot accept exchanges or refunds of earrings unless they are defective or faulty.
Complete Satisfaction Promise
Items purchased here at Baltic Beauty may be exchanged or refunded within 14 days if you're not completely satisfied with your jewellery. All items must be returned unworn, in the original packaging and safely packaged.
All sale items must be returned within 7 days of purchase for an exchange or refund. We do not offer price adjustments if items are further reduced after your purchase date.
Please note that the following are excluded from the store returns policy:
All items returned as faulty will be inspected. Any item displaying damage deemed to be a result of misuse, accidental damage or fair wear and tear caused by you will not be accepted as faulty.
Christmas Returns Policy
Any item purchased between 15th November and 24th December 2017 can be returned or exchanged (in its unworn condition and its original packaging) up until the 8th January 2018.
Processing your Refund
Upon receipt of your returned items, the credit or debit card used for the original purchase will be credited with the full cost of the goods minus the delivery charges (exceptions may apply). We will process your refund within 48 hours of receipt. Your credit card company may take 4-7 working days to credit your account.
Exchanging a Gift
Please note that we can only refund the credit or debit card used for the original purchase. However it is possible to exchange your Baltic Beauty.
If you received a Baltic Beauty item as a gift, and it is not suitable, you can return it within 14 days for an exchange. Please contact us via email, and we will provide you with information regarding the returns procedure.
For exchanges, if the value of the new item exceeds the original gift value, you will be required to pay the difference. Should the value of the new item be lower than the original gift value, the difference will be credited to the credit or debit card used for the original purchase.